If there are any issues with your order or product, including the following cases:

• You want a refund for any reason
• You are dissatisfied with the product
• The product is defective/not as described
• The product doesn't match what was on the website

Simply contact us via email at support@thebagor.com with your order number, and we will immediately refund you without requiring you to return the item to us.

Our refund policy is valid within 15 days from the date you receive the item.

Your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment within 3 days.

The refund amount will not include shipping fees, taxes, only the price of the product, please note this.

You can cancel your order within 12 hours of purchase. Unfortunately, after 12 hours, we're unable to process cancellations as we need to ensure timely processing and delivery. Therefore, your order will proceed as scheduled after this timeframe.

If you want to cancel your order, please send us an email at support@thebagor.com

Processing time: 1-3 business days - (may take longer during holidays, so please be patient).

Shipping time:

• Free Shipping (5-10 business days) - (may take longer during holidays, so please be patient).
• International Free Shipping (10-30 business days) - (may take longer during holidays, so please be patient).

The estimated arrival date of your package = Processing Time + Shipping Time.

The tracking code for your order will be sent to your email within 1-5 days after the order has been shipped.

We offer free shipping on all orders, so you don't need to worry about shipping fees. The total order amount only includes the price of the product without any additional fees!

Payments are accepted via credit card, debit card, Paypal.

Accepted cards are Visa, American Express, Mastercard, Diners Club, JCB, and Discover.